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quality



 

Our Values
 
In all our dealings we will show respect for others, communicating openly and honestly and encouraging feedback;
  • we will identify and respond to our clients’ needs effectively and efficiently providing a personalised service
  • we will provide all our clients with a high level of commitment, personal service and confidentiality concerning their goals and aspirations
  • we will empower our staff to participate in and be accountable for continuous improvement in the quality of all aspects of our business
  • we will value the efforts and contributions of our staff and seek to develop them effectively to the benefit of the team
  • we will work in partnership with our suppliers to ensure our requirements are met
"insight is committed to being responsive and efficient in delivering consistently reliable services which retain the confidence and trust of all our clients whilst embracing new developments and creative thinking."
 
 
Our Aims
  • to assist and enable our clients to make a constructive assessment of the effectiveness and style of their organisation
  • to provide support for worthwhile change, innovation and problem solving to take place
  • to give expert advice and direct assistance to our clients
Responsibility and Accountability
 
Quality is the responsibility and duty of every insight employee, and each employee is held accountable for the quality of the work they produce. Individuals are actively encouraged to make suggestions towards the continued quality improvement process through our staff suggestion scheme, and through our Reward and Recognition program. 
 
The Chief Executive has ultimate responsibility for quality and quality assurance. 
 
All complaints will be investigated by the Senior Management Team, and corrective action taken where appropriate. It is insight’s policy to respond to each and every complaint received. 
 
This policy is to be included in the induction process which all staff are required to undertake on joining the company.
 
Additionally, quality issues are subject to individual training and development plans which are identified and monitored through the appraisal process. All staff are required to undertake the minimum of annual appraisals, and in some cases more frequently. 
the way we work
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mission statement
quality
 © Insight Human Resource & Management Consultancy Ltd 2010    |    Legal Disclaimer    |    Friday March 12 2010